FAQ

Where can I buy tickets?
All tickets are available for purchase online on our website: unitedfestivalb.com.
You can also buy directly using this link: https://unitedfestivalb.com/early-bird-tickets

What ticket types are available (GA, VIP, weekend, single-day)?

We offer several ticket options, including General Admission – Side, General Admission – Center, General Admission – Standing, and VIP.

• General Admission Side - This seated section is located on the sides of the venue and includes Sections 1–8 and 11–17. It offers a clear and comfortable view of the stage.

• General Admission Center - This seated section is located in the center of the seating area, directly facing the stage (Sections 9–10). It provides a premium, front-facing view of the performances.

• General Admission Standing - This section is standing-room only and is located on the field close to the stage. It offers an up-close, high-energy experience with a premium view of the stage.

• VIP Tickets - VIP access includes both seated and standing areas and comes with a table for added comfort and an elevated festival experience.
  
  Tickets are available for purchase for each individual day (the 16th or 17th), as well as a weekend pass that grants access to both days.

Are the seats assigned?
Seating is not assigned, as all tickets are general admission. This means you may sit anywhere within the section included in your purchased ticket. Seating is available on a first-come, first-served basis, so arriving earlier gives you a better chance of securing your preferred spot.

Are tickets refundable or transferable?
All ticket purchases are final. Tickets are non-refundable and non-transferable.

Will tickets be available at the door?
Tickets may be available at the door; however, sales are moving quickly and availability is not guaranteed. Please note that any tickets sold at the door will be offered at a higher price.

I reserved my ticket on the website. How do I receive it?
To complete your ticket process, you will receive an email containing a link to register and activate your ticket. Once you receive the email, please follow the step-by-step instructions provided in the documents below.

• How to Access my Tickets (Desktop)

• How to Access My Tickets (Mobile)

Where is the festival located? (Full address + map link)

The festival will take place at SIUH Community Park, home of the Staten Island FerryHawks.

📍 Address: 75 Richmond Terrace, Staten Island, NY 10301

You can find the location on Google Maps here:
https://maps.app.goo.gl/Eft5XyM1BT7dojP19

What are the festival hours each day?
The festival will take place from 12:00 PM to 12:00 AM on May 16th, and from 11:00 AM to 10:00 PM on May 17th.

When will the lineup be announced?
The lineup is being announced gradually and will be fully revealed by the end of March. All artist announcements will be shared on our website and across our social media channels.

Will there be the same singers performing both days?
Each day will feature a different schedule, and no artist will perform on both days.

Where can I see the set times?
Set times are not yet available. They will be shared two weeks prior to the festival.

What happens if an artist cancels?
If an artist cancels due to an emergency or any circumstance beyond their control, we will ensure they are replaced with another performer.

Are there multiple stages?
The festival will feature a single large stage, accompanied by two big screens on either side for an enhanced viewing experience.

What items are allowed?
Permitted personal items include essentials such as hats, sunglasses, mobile phones, portable power bank chargers, wallets, and other small personal belongings.

We encourage guests to travel light to ensure a smooth and efficient entry process.

To ensure a safe and enjoyable experience for all guests, the following items are strictly prohibited inside the festival grounds:
-Outside food and beverages
-Professional cameras and recording equipment
-Drones
-Chairs
-Oversized blankets (blankets are only permitted if they fit inside a medium-sized bag)
-Weapons of any kind
-Illegal substances
-Any item deemed unsafe or disruptive by event security

Please note that guests who arrive with prohibited items may be denied entry. We recommend reviewing this list carefully before arriving to avoid any issues at the gate.

Our goal is to create a safe, comfortable, and fun environment for everyone attending the festival.

Is there a bag policy?
For the safety and security of all guests, all bags are subject to inspection upon entry.

Only small to medium-sized bags are permitted inside the festival grounds. Oversized bags, large backpacks, and luggage are not allowed. Blankets are permitted only if they can fit inside an approved medium-sized bag.

Can I bring a camera?
Professional cameras and drones are strictly prohibited inside the festival. Guests who arrive with professional camera equipment or drones will be denied entry. Please leave these items at home to avoid any issues at the gate.

Are chairs or blankets allowed?
Chairs are not permitted inside the festival grounds. Blankets are allowed only if they can fit inside a medium-sized bag in accordance with our bag policy. Any oversized blankets will not be permitted.

Will food vendors be available?
A variety of food vendors will be available throughout the festival, offering a diverse selection of cuisines. Guests can enjoy a mix of Albanian, Italian, and American food options, with something to satisfy every taste.

Can I bring outside food or drinks?
Outside food and beverages are not permitted inside the festival grounds. A variety of food and drink options will be available for purchase from our on-site food vendors throughout the event.

Is alcohol served? Is there an ID requirement?
Alcohol will be available for purchase throughout the festival. A valid, government-issued ID will be required at every alcohol purchase, regardless of age. No exceptions will be made, so please make sure to have your ID with you to avoid any issues.

Is the event all-ages?
Yes, the festival is open to all ages, so everyone from kids to adults is welcome to attend.

Do minors need to be accompanied by an adult?
Minors must be accompanied by a parent or legal guardian at all times to ensure their safety and supervision throughout the event.

Do children need tickets?
All children, regardless of age, require a ticket for entry. Children will use the same type of ticket as adults, and ticket prices and access apply equally. This helps us manage capacity, safety, and provide a smooth experience for all attendees. We encourage families to plan ahead and arrive early so everyone can find comfortable seating or standing areas, especially since seating is general admission and available on a first-come, first-served basis. By ensuring that all attendees, including children, have tickets, we can create a safe and enjoyable environment for everyone to enjoy the performances, food, and festival activities.

Is re-entry allowed?
Re-entry is permitted one time only and is allowed with a valid festival wristband.
Please make sure your wristband is securely fastened and intact, as it will be required for re-entry into the venue.

Is the festival cashless?
Yes, the festival is fully cashless. All purchases inside the venue, including food, beverages, merchandise, and other vendor items, must be made using credit or debit cards and other accepted digital payment methods. Cash will not be accepted anywhere on site.

How do I apply for press access?
For media professionals, photographers, and freelancers interested in accreditation, an official application process will be announced soon. Please follow our website and social media channels to stay updated and ensure you don’t miss the opportunity to apply once submissions open.

How do I become a vendor?
To become a vendor, please contact us at info@unitedfestivalb.com and include a brief introduction of your product or service.
You may also reach us by phone at 718-427-5747 for more information.

Once we receive your inquiry, we will send you our vendor packages with all the necessary details, and from there we can move forward with the application process.

How do I become a sponsor?
To become a sponsor, you can contact us by email or phone to discuss available opportunities.
Our sponsorship packages are already outlined on our website and can be viewed at the following link.

https://unitedfestivalb.com/sponsors

We would also be more than happy to personally walk you through the sponsorship opportunities in detail and answer any questions you may have.